Shipping policy

At PharmaFoot UK, we aim to provide reliable delivery and clear communication. This policy explains where we ship, how orders are processed, delivery estimates, shipping costs and how to get help with your delivery.

1. Shipping Locations

We currently ship exclusively within the United Kingdom.

Orders are processed and dispatched through our UK-based fulfilment partners.

If a delivery restriction applies to your postcode or location, it will be shown at checkout before you complete your purchase.

2. Order Processing and Delivery Times

Order Cut-off Time

Our order cut-off time is 5:00 p.m. UK time, Monday to Friday. UK time follows GMT or BST, depending on the time of year.

Orders placed after this time, on weekends or on UK bank holidays will begin processing on the next business day.

Processing and Handling Time

Orders are normally picked, packed and dispatched within 1 to 2 business days.

Transit Time

After dispatch, standard delivery normally takes 2 to 4 business days.

Estimated Total Delivery Time

Most orders arrive within 3 to 6 business days, allowing for processing and transit time.

Business days are Monday to Friday, excluding UK bank holidays. Orders placed after the cut-off time begin processing on the next business day.

These delivery times are estimates rather than guaranteed delivery dates. High order volumes, bank holidays, severe weather and courier disruptions may occasionally affect delivery.

If we become aware of a significant delay affecting your order, we will contact you with an update and any available revised delivery estimate.

3. Shipping Carriers

We work with UK delivery partners, which may include:

Royal Mail
Evri
DPD
Parcelforce

The courier used will depend on your delivery location, parcel size and the service available. Your dispatch confirmation will include the tracking details for your shipment.

4. Shipping is Free on All Orders Within the United Kingdom

Free standard shipping is available on all orders within the United Kingdom.

No minimum purchase is required.

5. Order Confirmation and Tracking

After placing your order, you will receive an order confirmation email. Please check that your delivery address and order details are correct.

Once your order has been dispatched, we will send a dispatch confirmation email containing your tracking information.

You can follow your parcel through the courier’s tracking service or our Track Your Order page.

Tracking may not update immediately after dispatch. Please allow time for the courier to collect and scan your parcel.

If you have not received a confirmation email, please check your spam or junk folder before contacting us.

6. Delivery Address Changes

Please ensure that your delivery address is complete and accurate, including your house or flat number and postcode.

If you notice an error after placing your order, contact us as soon as possible through our Contact Us page.

We will try to update the address before dispatch, but changes cannot be guaranteed once an order has been prepared or handed to the courier.

If a parcel is returned because an incorrect or incomplete address was supplied, we will contact you to discuss the next steps. Any applicable redelivery charge will be explained before a replacement delivery is arranged.

7. Delayed, Missing or Undelivered Parcels

If your order has not arrived within the estimated delivery window, or tracking indicates a delivery problem, please contact us with your order number and a description of the issue.

If tracking shows that your parcel was delivered but you cannot locate it, please check any nominated safe place, reception area or household member who may have accepted it, then contact us promptly.

Our team will work with the courier to investigate and arrange an appropriate resolution. You do not need to resolve the issue with the courier yourself.

This policy does not limit your rights where an order is lost, undelivered or delivered later than an agreed delivery date.

8. Parcels Damaged During Delivery

If your parcel arrives damaged, please contact us as soon as possible.

Where possible, provide photographs of:

The outer packaging and shipping label.
The product and any visible damage.
The internal packaging.

Please retain the packaging while we review the issue. We will assess the damage and arrange an appropriate resolution in accordance with our Returns and Refund Policy.