Welcome to the PharmaFoot UK FAQ page. Here you'll find answers to some of the most common questions about orders, delivery, returns, payments, and our products.
If you cannot find the answer you are looking for, our customer service team is always happy to help.
Orders
How do I know if my order has been placed successfully?
Once your payment has been processed, you will receive an order confirmation email with your order details.
If you do not receive it within a few minutes, please check your spam or junk folder. If you still cannot find it, please contact our team and we will be happy to assist.
Can I change or cancel my order?
If your order has not yet been dispatched, please contact us as soon as possible and we will do our best to help.
Once your order has been shipped, we are unable to make changes or cancellations. Any returns after dispatch will be handled according to our Return and Refund Policy.
Can I update my delivery address after ordering?
If you need to change your delivery address, please contact us as soon as possible.
We cannot guarantee changes can be made after an order has entered processing or has already been dispatched.
Shipping
How long does delivery take?
Orders are typically processed within 1–2 business days.
After dispatch, standard UK delivery usually takes 2–4 business days, with an estimated total delivery timeframe of 3–6 business days.
For full details, please see our Shipping Policy.
Do you ship outside the UK?
Currently, we only ship within the United Kingdom.
We may expand our shipping locations in the future.
Will I receive tracking information?
Yes. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
You can use this to follow your parcel's progress until delivery.
Returns
What is your return policy?
We offer a 30-day return period from the date your order is delivered.
To qualify for a return, items must be unused, in their original condition, and returned with the original packaging and accessories where applicable.
For full details, please visit our Return and Refund Policy.
How long does it take to receive a refund?
Once your returned item has been received and inspected, we will process your refund to the original payment method.
Refunds typically appear within up to 7 days, depending on your bank or payment provider.
Can I exchange an item?
Yes. If you would like to exchange a product for a different size or item, please contact our customer service team.
Exchanges are subject to product availability.
Products
How do I choose the right product?
Each product page includes detailed information to help you make the right choice.
If you are unsure which product is suitable for your needs, please contact us and our team will be happy to assist.
Are your products covered by a warranty?
Warranty coverage depends on the specific product.
If a product includes a warranty, the details will be provided on the relevant product page or included documentation.
Payment
What payment methods do you accept?
We accept major debit and credit cards, along with other payment options available during checkout.
All prices on our website are displayed in British Pounds (GBP £).
Is my payment information secure?
Yes. Payments are processed securely through Shopify and trusted payment providers.
We do not store your full payment card details on our servers.
About PharmaFoot UK
Where is PharmaFoot UK based?
PharmaFoot UK is a UK-based online store focused on providing comfortable footwear, foot-care products, recovery tools, and wellness essentials.
Do you have a physical store?
We currently operate as an online store, allowing us to offer a wider selection of products and provide a convenient shopping experience.
Do you offer bulk orders?
Yes, we may be able to assist with larger orders.
Please contact our customer service team with details of the products and quantities you are interested in purchasing.
Contact Information
Store Name: PharmaFoot UK
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: support@pharmafoot.co.uk
Customer Service Hours: Monday – Friday: 9am – 5pm (UK time)
We aim to respond to your email within 24 hours (Mon–Fri).
Owned and Operated by: PURPLE YELLOW LTD
Company number: 17418502