Privacy policy

Last updated: September 24 2026

Overview

This Privacy Policy explains how PharmaFoot UK collects, uses, stores, and shares your personal information when you visit our website, purchase products, contact our team, or otherwise interact with our services.

We are committed to protecting your privacy and handling your information responsibly. This policy explains what information we collect, why we collect it, and the choices you have regarding your personal data.

By using our website, you acknowledge and agree to the practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, or legal requirements.

Any updates will be published on this page along with a revised “Last updated” date. We recommend reviewing this policy periodically to stay informed about how we handle your information.

How We Collect Your Personal Information

We collect personal information in several ways depending on how you interact with our website and services.

Information You Provide Directly

When you place an order, create an account, contact us, or otherwise interact with our website, we may collect information including:

Contact information: Your name, email address, phone number, and delivery address.
Order information: Details about products purchased, billing information, shipping information, and payment confirmation.
Account information: Username, password, and account details if you choose to create an account.
Customer support information: Any information you provide when contacting our customer service team.

Information Collected Automatically

When you browse our website, we may automatically collect certain technical information through cookies and similar technologies.

This may include:

Device information
Browser type
IP address
Pages viewed
Website activity and interactions
General usage information

This information helps us understand how customers use our website, improve our services, and provide a better shopping experience.

Information We Receive From Third Parties

We may receive information from trusted third-party service providers that help us operate our business, including:

Shopify, our ecommerce platform
Payment processors that securely process transactions
Delivery partners that help fulfil and deliver orders
Marketing and analytics providers that help us understand website performance

Any information received from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

To Process and Fulfil Your Orders. We use your personal information where necessary to provide our products and services to you and to meet our contractual obligations. This includes processing payments, confirming and fulfilling orders, arranging delivery, managing your customer account, and handling returns, refunds, exchanges, and other order-related requests. Where applicable, Shopify may also use certain account information to connect your shopping experience with other Shopify services you choose to use. Shopify processes this information in accordance with its own privacy policies.

Marketing and Promotional Communications. Where permitted by law, we may use your personal information to send you information about our products, promotions, offers, or other updates by email, text message, post, or other appropriate channels. We may also use certain information to make our website, marketing communications, and advertising more relevant to your interests.

Fraud Prevention and Security. We may process personal information to help identify, prevent, investigate, and respond to suspected fraud, misuse, unlawful activity, security incidents, or other potentially harmful behaviour. If you create an account with us, you are responsible for keeping your login details confidential and secure. Please do not share your password or other account access information with others. If you believe your account or personal information may have been compromised, please contact us as soon as possible.

Customer Service and Improving Our Services. We use personal information to respond to enquiries, provide customer support, resolve issues, and manage our relationship with you. We may also use information to understand how our services are used and to improve our website, products, customer experience, and business operations. Where applicable, we rely on our legitimate interests in providing effective customer service, operating our business, and improving the services we offer.

Providing Products and Services

We use your information to:

Process and fulfil your orders
Process payments
Arrange shipping and delivery
Manage returns and exchanges
Provide customer support
Maintain your account where applicable

Marketing and Communications

Where you have provided consent, we may send promotional emails about products, offers, and updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails.

Security and Fraud Prevention

We may use your information to:

Detect and prevent fraudulent transactions
Protect our customers and business
Maintain the security of our website and services

Improving Our Website

We use information about how customers interact with our website to improve our products, services, website functionality, and overall customer experience.

Cookies

Like many online stores, we use cookies and similar technologies to operate and improve our website.

Cookies help us:

Keep items in your shopping basket
Remember customer preferences
Understand website usage
Analyse performance
Improve advertising and marketing effectiveness

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

How We Share Your Personal Information

We only share personal information where necessary to operate our business or provide our services.

This may include sharing information with:

Service providers: Such as Shopify, payment processors, website providers, analytics providers, and customer support services.
Delivery partners: To fulfil and deliver your orders.
Marketing providers: Where applicable and where permitted, to help provide relevant communications and advertising.
Legal authorities: Where required by law or necessary to protect our rights, customers, or business.

We do not sell your personal information to third parties for their own marketing purposes.

Third-Party Websites and Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of these external websites. We recommend reviewing the privacy policies of any third-party websites you visit.

Children's Privacy

Our website and services are not intended for children.

We do not knowingly collect personal information from children under the age of 16. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

Security and Retention of Your Information

We take reasonable measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.

However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, meet legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location and applicable laws, you may have rights relating to your personal information, including:

Accessing the personal information we hold about you
Requesting corrections to inaccurate information
Requesting deletion of your information
Restricting or objecting to certain processing activities
Requesting a copy of your information in a portable format
Withdrawing consent where processing is based on consent
Unsubscribing from marketing communications

To exercise any of these rights, please contact us through our Contact Us page.

We may need to verify your identity before processing certain requests.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

If you remain unhappy with our response, you may have the right to make a complaint to the UK Information Commissioner's Office (ICO).

International Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where this occurs, we take appropriate steps to ensure your information receives an adequate level of protection in accordance with applicable data protection laws.